I expect you've all heard the stories about good Japanese service is? The stories are all true - I'll prove it to you. Last weekend, after we had paid our bill at an Italian restaurant, we took the elevator down from the third floor, where the restaurant was, to the first floor (ground floor in EnZed-speak). The maitre d' took our money and gave us our change, bowed and smiled us into the elevator, then as soon as the doors had closed on us, quickly ran down the 2 flights of stairs so he was there at the bottom when the elevator doors opened and we stepped out, breathing a little faster but still smiling serenely and bidding us a safe journey home and to please come again!
The service here is truly amazing. You might not believe this, but bus drivers give you a running commentary on their driving:
'Now I am stopping the bus...now I am going forward again...now I am turning left...we will stop at the next stop..now I am stopping the bus...sorry for the wait...now here we go again...' That kind of thing. They wear white gloves and have a headset with a microphone. They always say thank-you to you when you get off. Are the passengers as polite? Well, the schoolkids all chirp brightly, 'Thank-you very much!' as they get off, but no-one else much does.
People serving you are so very polite here, to the point of obsequious at times. 'The customer is a god' is the general rule. Shop assistants literally RUN to the back of the store to see if they have something in your size. After you make a purchase, they often not only escort you out of the store, but carry your package for you too, and bow as they hand it to you at the door. At petrol stations, you don't have to lift a finger. You sit on your arse in the car while the attendants see to all your requirements, as well as a complimentary windscreen wash, and then they run ahead of your car out onto the road, halt all the oncoming traffic so you can pull out, and bow deeply after you as you drive away, all the time shouting how much they appreciate your service. If you are in one of the department stores when it closes, you'll find that as you come down the escalators, the staff on each floor wait for you at the foot of the escalator. There's something a little bit eerie about it, descending the escalator ever so slowly, in the deserted store, with the muzak version of Auld Lang Syne playing (they always play that at closing time in shops, and at high-school graduation ceremonies - again, most people think it was originally composed by a Japanese) towards a row of women with expressionless faces and smooth, sculpted hair, all chiming in unison 'Thank-you for coming!' and bowing at perfect 45 degree angles.
Just like on the bus, customers don't usually say much back. It's not their role to do that. As with most aspects of Japanese society, there are clearly defined rules of behaviour within the roles people play. The shop assistant prostrates themself before the customer, who responds by acting like a god. It was only up until the end of the Second World War that the emperor and god were synonymous in the minds of the Japanese. Now it's only the customer who is allowed to act like a god. It's really handy if you don't feel like chatting.
It's going to be a shock going back to New Zealand. I will have to carry my own shopping, and fill up my own petrol tank! Waiters will treat me as if they are the gods and I should be prostrating myself before them for being allowed to dine in their restaurant...and how will I know when to get off the bus?